- Shipping Policy -
Deliveries will take place between 3 and 7 business days from the date of purchase.
ORDER PROCESSING TIME
You will receive an email as soon as your order is shipped from the warehouse. Your parcel will begin its journey within 2 business days after placing your order.
TRACKING YOUR ORDER
All orders are trackable. Once your parcel has been dispatched, we will send you an email with a tracking link. This will allow you to easily monitor the status of your shipment as it makes its way to you.
DISCREET PACKAGING
We respect your privacy, which is why our packaging is discreet. All parcels are carefully wrapped in the corporate bag of the courier company, ensuring that your order remains confidential.
FREE SHIPPING OFFER
As a special welcome for our grand opening, enjoy free shipping on orders over $39.99. This offer applies to both domestic and international orders. Consider this our way of delivering not just a package, but a thoughtfully curated experience just for you. Please refer to the checkout page for eligibility details.
EXPRESS SHIPPING
Need your order in a flash? Don’t hesitate to contact us! For customers in Hong Kong or Mainland China, we offer next-day delivery for the fastest experience possible. Please make sure to contact us before placing your order to confirm availability and shipping time.
INTERNATIONAL SHIPPING
We offer worldwide shipping. Shipping rates are calculated based on weight, size, and destination. Delivery times vary depending on the carrier and location. Please note that international shipping may take longer due to customs processing in certain countries.
DESTINATION & ADDRESS RESTRICTIONS
We ship to most countries and regions worldwide. If your address is not included, please contact us at morandisens@gmail.com.
Note: We do not ship to PO boxes or military bases.
CUSTOMS & IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. These fees are determined by the destination country and must be paid by the buyer upon arrival. We are not responsible for delays due to customs.
ABANDONED PACKAGES DISCLAIMER
Please beware that we will not be responsible for packages abandoned at customs. It is the buyer’s responsibility to ensure that all customs clearance procedures are completed in a timely manner.
SUPPORT & CONTACT
If you experience any issues with your shipment or unexpected delays, please don’t hesitate to reach out to us at morandisens@gmail.com—we’re here to help. Our team will assist you in resolving any issues as quickly as possible to ensure your satisfaction.